Frequently Asked Questions

Checkout & Payment

Shipping & Delivery

Returns & Refunds

Artworks & Artists

Customer Account

Checkout & Payment

How do I pay for my order?

You can pay using any of the following methods:

Credit card (Visa, MasterCard, American Express or French Cartes Bancaires)
Bank transfer
Electronic wallet (Apple Pay, Google Pay or Microsoft Pay) on a compatible device and a supported browser
Local payment service provider (Alipay, SEPA direct debit).

Shipping & Delivery

How much does shipping cost?

We offer free shipping worldwide.

When will I receive my order?

We will email you an indicative delivery date once your order has been shipped.

Are customs duties and import taxes included in the price?

Customs duties and import taxes are not included in the price displayed on the checkout page. We advise you to contact your local customs office for more information.

Returns & Refunds

I no longer want the artwork. How do I return it?

If you decide to return the artwork you ordered within 14 days of its delivery, we will refund both your order and any return costs.

Artworks & Artists

How can I be sure that the artwork I buy is authentic?

Each artwork is sold with a certificate that verifies its authenticity.

Customer Account

How do I change my password?

You can change your password by clicking here.

I forgot my password. How do I reset it?

You can reset your password by clicking here.

Enter the email address you used to create your account. You will receive in your inbox a link to create a new password.

Cookie	Duration	Description
wp-wpml_current_language	1 day	Stores the current language of the site.
yith_wcwl_session_*	1 month	Keeps track of wishlist contents.
yith_wrvp_products_list	1 month	Keeps track of products viewed by non-logged in users to populate the 'Recently viewed artworks' section in product pages.

Cookie	Duration	Description
_gat_*	1 minute	Used by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites.
tk_lr	1 year	Referral cookie used to analyze referrer behavior for sites using WooCommerce.
tk_or	5 years	Referral cookie used to analyze referrer behavior for sites using WooCommerce.
tk_r3d	3 days	Gathers information for Automattic’s first party analytics tool about how their services are used. An internal metric for user activity, used to improve user experience.

Cookie	Duration	Description
_ga	2 years	The cookie is used by Google Analytics to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. It stores information anonymously and assigns a randomly generated number to identify unique visitors.
_gid	1 day	The cookie is used by Google Analytics to store information on how visitors use the website and helps in creating an analytics report of how the website is doing. The data collected in an anonymized manner includes the number of visitors, the traffic sources, and the visited pages.
tk_ai	5 years	Gathers information for Automattic’s first party analytics tool about how their services are used. An internal metric for user activity, used to improve user experience.
tk_lr	1 year	Referral cookie used to analyze referrer behavior for sites using WooCommerce.
tk_or	5 years	Referral cookie used to analyze referrer behavior for sites using WooCommerce.
tk_qs	1 day	Gathers information for Automattic’s first party analytics tool about how their services are used. An internal metric for user activity, used to improve user experience.
tk_r3d	3 days	Gathers information for Automattic’s first party analytics tool about how their services are used. An internal metric for user activity, used to improve user experience.

Frequently Asked Questions

Checkout & Payment

How do I pay for my order?

Shipping & Delivery

How much does shipping cost?

When will I receive my order?

Are customs duties and import taxes included in the price?

Returns & Refunds

I no longer want the artwork. How do I return it?

Artworks & Artists

How can I be sure that the artwork I buy is authentic?

Customer Account

How do I change my password?

I forgot my password. How do I reset it?

Help

Legal

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