Frequently Asked Questions

Checkout & Payment

How do I pay for my order?

You can pay using any of the following methods:

  • Credit card (Visa, MasterCard, American Express or French Cartes Bancaires)
  • Bank transfer
  • Electronic wallet (Apple Pay, Google Pay or Microsoft Pay) on a compatible device and a supported browser
  • Local payment service provider (Alipay, SEPA direct debit).

Shipping & Delivery

How much does shipping cost?

We offer free shipping worldwide.

When will I receive my order?

We will email you an indicative delivery date once your order has been shipped.

Are customs duties and import taxes included in the price?

Customs duties and import taxes are not included in the price displayed on the checkout page. We advise you to contact your local customs office for more information.

Returns & Refunds

I no longer want the artwork. How do I return it?

If you decide to return the artwork you ordered within 14 days of its delivery, we will refund both your order and any return costs.

Artworks & Artists

How can I be sure that the artwork I buy is authentic?

Each artwork is sold with a certificate that verifies its authenticity.

Customer Account

How do I change my password?

You can change your password by clicking here.

I forgot my password. How do I reset it?

You can reset your password by clicking here.

Enter the email address you used to create your account. You will receive in your inbox a link to create a new password.